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Commendations
All comments below are genuine extracts from letters or emails received from our customers.
Hello Gillian
I would like to say thank you to yourself and your coach drivers for the wonderful trip last month. Everyone had a comfortable journey and it was a treat to be dropped off right at the doors of the museum. The drivers were extremely accommodating by making additional stops and we felt that they really went above and beyond to make the journey as smooth as possible. Working with Stephensons was a pleasure from start to finish and we will definitely recommend you and use you for coach tours in the future.
Many thanks.
Dear Sirs
I have just returned from a holiday to Newquay and the Eden Project on one of your coaches.
It was a very pleasant and enjoyable tour and your driver, Keith, performed brilliantly. His driving was superb and he arranged well timed, pleasant stops for us along the way. Keith's driving was exemplary and you are to be complimented on having such a competent and able driver who established an excellent rapport with all members of his group.
Morning All
Just a quick email to thank your Company for the first-class service that was provided last Sunday for our annual trip to Whitby.
The coach and driver were first class and your timekeeping for our schedule was second to none.
I would be grateful if you could pass on our thanks to John the driver and I look forward to working with your Company again.
Dear Sirs
I have just returned from a three-day tour of Stratford-upon-Avon and the Cotswolds with your Company. I cannot speak highly enough of our driver, Chris. He was a friendly and courteous host and an excellent driver, and went out of his way to assist at all times. The journey was comfortable and Chris made sure that we all had a wonderful holiday. I would not hesitate to recommend your Company and your drivers (especially Chris) to anyone.
Dear Sirs
We were passengers on your Omega Holidays coach 33 last weekend and would like to inform you of the very courteous and pleasant manner of the driver, Trevor. He treated my disabled husband and myself with the utmost kindness which we really appreciated, and put the icing on the cake of a fabulous weekend. His caring actions were beyond the call of duty.
Dear Rachel
I would like to thank you and your colleagues for the excellent service provided by Stephensons for our trip. Our driver, Keith, was pleasant and very careful ensuring that we had a lovely ride. His choice of route was great and his choice of music was inspired, he had everyone humming if not singing.
Please pass on my thanks.
Local bus services with accurate and reliable timetabling, clean and well-presented vehicles, plus drivers who are unfailingly courteous and considerate towards both passengers and other road users. An exceptionally friendly and professional service for a very reasonable fare - with the assurance of a helpful person at the end of a 'phone in case of query! Recommended with confidence and without hesitation.
Dear David
Many thanks for all your help in organising the coaches to the Royal Albert Hall. The organisation was excellent and everything ran smoothly on the day. I am really grateful to you and your staff for all your help and reassurance throughout the planning. We will certainly be using you again for future projects!!
Dear Sir/Madam
Following our recent holiday on one of your coaches, we write to express our thanks to you.
We found your drivers to be most considerate and caring, they are a credit to your Company.
We would like to thank you for a fantastic 4 day break to Newquay we had starting last Friday.
The hotel and the food was great and our driver, Keith, was a bag of laughs every day, we could not have asked for better.
Many, many thanks.
Dear Sir,
I travelled on your 31X York - Helmsley service today at 1400hrs and was very impressed by the high standard of care and courtesy displayed by your driver to his passengers and other road users.
I don't know his name but in my view he is an excellent ambassador for your enterprise.
Mrs. W.E.
Good afternoon,
Firstly may I apologise for my delay in contacting you, and secondly my praise where it’s due.We recently had the pleasure of partaking in a break away with National Coach Holidays to Rothesay on The Isle of Bute, Scotland. The coach was provided by yourselves with Driver, Trevor.
Never have we had such a pleasurable journey aided by Trevor’s knowledge and humour. The coach was very clean and the main reason for my email, as I said before, is praise where it’s due.
We regularly use National Holidays and hope we have the pleasure of this amiable fellow again.
Dear Stephensons
Re: Visit to Mount St Bernard Abbey
I am writing to express my sincere thanks for all your company did in making our visit yesterday to Mount St Bernard so enjoyable.
Please could you also pass on my thanks to Paddy, our driver, who was very caring and patient and all-in-all was quite wonderful!
Many thanks & Best Wishes
I would like to convey my thanks for the excellent service provided by your company.
Your coach was very comfortable and the driver very accommodating.
Jenny made the weekend for many of us by her friendly manner and her efficient careful driving.
Dear David & Jonathan
This is just a quick note to thank you once again for superb service with our visit to London earlier this week. Martin and his colleague were excellent drivers and Martin's knowledge of London made the whole event completely stress free which was much appreciated. As always a high standard of service.
Dear Sirs
I visited the Isle of Wight last weekend. I had a very pleasant trip and wished to congratulate you on the quality of your driver.
She is a very pleasant and helpful lady and her driving skills are excellent.
I lived on the Isle of Wight and I am aware that driving can present some problems.
Dear Sir/Madam
I am writing to say we have just returned from a great trip to London with your company and had such a great time. The driver was great Chris his name was he was very friendly and really nice and was really helpful when in London and I would also like to thank Omega Hols as well and we will not hesitate in booking again to London and hopefully having the pleasure of using Stephensons coaches again.
Dear Owner, Manager, Chief Executive, Big Boss Man, (David or Harry),
I have been asked to contact you on behalf of our club to thank you most sincerely for your coach services over this recent weekend 7th / 8th December 2007. We were a group of 32 elderly retired professional men and their wives with all the frailties of elderly people.
I am taking the trouble of emailing you to say both your drivers are a CREDIT TO YOUR COMPANY. Paddy worked very hard to make sure we were looked after and adjusted timings to suit us within the parameters of his driving "Taco". He was a pleasure to be with, taking great care with his driving, he was courteous, polite, and conscious of other road users.
I was a front seat passenger so I was able to witness this at first hand. This was a job well done and should not be allowed to pass without our wholehearted congratulations and our good wishes to Paddy. Would you please pass on our thanks to Paddy.
He was very professional in executing his duties and is an excellent "Ambassador" for your Company.
Often individuals or groups complain at little things, and rightly so, but are not always ready to compliment when the service or situation warrants it.
We are now aware of your company and the services you offer and if we require a coach and driver for our future outings it will be "Stephensons" and Paddy we will be asking for.
I would like to take this opportunity of wishing you all at "Stephensons" our good wishes for the forthcoming season.
Sir
I must take the time to thank your firm for its professionalism and excellence during our annual trip to Somerset this year.
During a weekend I believe that it is imperative that the driver becomes part of the trip whilst always keeping a professional distance from the more, shall we say, 'loud' elements that make up our weekend.
To this end, Keith, our driver should be given full marks. Firstly, and most importantly to you, he is an excellent driver. Secondly, he has become an integral part of our trip with his humour, patience and flexibility. We have, and always will I believe, be a very happy bunch over the weekend and some of Keith's statements had my lot in stitches.
Here's to next year.......and hopefully a hefty drop in the cost per barrel!!! (oil that is, not beer!!)
Hello David,
Just to say, a big thank you for the efficient way everything was handled on our holiday to Scarborough. Also good marks for Clare, and "top" marks for Brian!!!!!!
We all had a great "fun" time and your Itinerary David was just spot on!!!
The lunch at Blakey Ridge was the icing on the cake!!!
Thanks again.
Hi Gillian
We just wanted to say thank you for providing an excellent coach service last week during our conference.
I received the invoices today and have passed these to the finance department for processing.
We look forward to working with you again.
Dear Sir/Madam,
I am writing to you concerning the above trip. This is the first time we have used any coach service, as with smaller numbers in the group in the past we have employed a self-drive minibus. It was a great pleasure not to have to worry about route-planning, map-reading, parking, etc.
We were very impressed with Trevor from all viewpoints: his responsible driving, his friendly but not overly familiar manner, his helpfulness and his rapport with the youngsters.
Overall, it was a very pleasurable experience and we would not hesitate to use Stephensons again - asking for Trevor if he were available - should the opportunity arise.
Thanking you